Redeem by Mail
In order to exchange your damaged item, please mail us the following:
- A. The damaged product (please ship without the box!)
- B. Completed warranty card. If you don’t have the warranty form, please click here.
- C. Copy of the original receipt, or bank statement, as proof of purchase.
- D. $20.00USD service fee (check or money order).
*The service fee may vary.
*Please DO NOT ship the damaged product in the original box.
*Products will not be replaced without the service fee attached.
*For redemptions from Canada, Hawaii or Mexico, please send $25.00USD service fee.
*For other international warranties, please send $40.00USD service fee.
Please mail the product to:
6701 Odessa Ave.
Van Nuys, CA 91406
(please allow 7-10 business days from the day the product is received)